Welcome to Gigapay! We are excited to help you manage your payments easily. Follow this step-by-step guide to accept your invitation and set up your account in minutes.
Before You Start: Eligibility
Please ensure you meet the minimum age requirements to sign up:
🇸🇪 Sweden: You must be 16 years or older.
🌍 Rest of the World: You must be 18 years or older.
Step 1: Accept Your Invitation
To get started, you need the unique code sent to your email.
Open the Gigapay sign-up page and ensure the Signup tab is selected.
Locate the field labeled Invitation Code.
Enter or paste the code exactly as it appears in the invitation email.
Click Submit.
💡 Can't find the code? Check your spam or promotions folder if it doesn't appear after a few minutes. Still nothing? Reach out to our support directly.
Step 2: Verify Your Email
We need to confirm where to send payment updates and notifications.
Review: Check the email address displayed on the screen.
Change: If you want to use a different email (e.g., for a manager or agent), click Change email address to update it.
Confirm: Click Confirm to proceed.
🇸🇪 For Swedish Users: You can choose "Continue with BankID" for a faster and more secure verification process.
Step 3: Select Your Country of Residence
Select the country where you legally reside and where you will receive your payments.
Important: Ensure this matches your legal residency to avoid delays with verification or payouts later.
Agencies: If you are an agency, check the box marked "Are you an agency?" before continuing.
Step 4: Add Your Personal Details
To meet legal and tax requirements, we need a few details to verify your identity.
Enter your First and Last Name.
Enter your Date of Birth.
Enter your National ID number.
Where to find it: Passport, national ID card, driving license, or tax documents.
Why do we need this? This unique number helps us identify you correctly and handle tax obligations with authorities (like the Swedish Tax Agency).
Step 5: Contact Information
Stay in the loop regarding your payouts and account activity.
Email: Double-check your email address.
Phone (Optional): You can add a phone number if you wish.
News: Toggle the switch if you want to be updated with Gigapay news.
Note: Gigapay will not send Marketing Notifications to your phone number.
Step 6: Address Details
We need your residential address to finalize account verification.
Enter your Street and number, City, and Postal Code.
Important: We cannot accept PO boxes; please use a physical residential address.
Step 7: Select Your Work Status
Tell us how you work! Choose the entity type that matches your current status:
Individual: Select this if you are a private individual.
Sole Trader: Select this if you run your own sole trader business.
Company: Select this if you are operating as a registered company.
💰 Good to know: You must be registered as a Sole Trader or Company if you wish to submit invoices for your payments.
Step 8: Fill in Your Entity Information
Based on your selection in Step 7, complete the final details:
👤 Individual:
Confirm your country of residence.
Provide valid ID.
🏢 Sole Trader:
Confirm the country where the sole-proprietorship is based.
Provide Legal Name, Valid TIN (Tax Identification Number), and Address.
Note: The TIN must be enabled for cross-border transactions.
🏭 Company:
Confirm the country of registration.
Provide Legal Name, Valid TIN, Valid VAT Number, and Address.
Note: The TIN and VAT numbers must be enabled for cross-border transactions.
⚠️ Verification Notice: Depending on your country, you may be asked to upload scanned verification documents.
Please allow 3–5 business days for our compliance team to verify your account. If further information is required, we will reach out to you.
Need Help?
If you run into any issues while updating your details, our team is here to assist you!
💬 Chat: Reach out via the in-app chat.
✉️ Email: Send us a message at support@gigapay.co.
🔧 Troubleshooting & FAQ
Common solutions to get you verified faster.
Q: My Tax Identification Number (TIN) or VAT number isn't being accepted.
A: This is often due to formatting or cross-border settings.
Check the Format: Ensure there are no spaces or special characters.
Cross-Border Status: If you are a Company or Sole Trader, your VAT/TIN must be registered for cross-border transactions (EU VIES validated). If your number is valid locally but not internationally, the system may reject it.
Q: Why was my ID or document upload rejected?
A: Compliance checks are strict. Common reasons for rejection include:
Blurry text: The details are not readable.
Cut-off corners: All four corners of the document must be visible in the photo.
Glare: Flash reflection covering your name or photo.
Expired ID: Ensure your document is currently valid.
Q: Can I use a P.O. Box for my address?
A: No. Due to financial regulations, we require a physical residential address (or physical business address for companies) to verify your identity.
Q: I selected "Individual" but I actually want to invoice as a "Company." Can I change it?
A: If you have not finished the setup yet, you may be able to go back. However, if you have already submitted your details, you can change it after you onboard by going to Settings.
Q: It has been more than 5 business days, and I am not verified yet.
A: First, check your email (including Spam) to see if our Compliance Team requested extra documents. If you haven't heard anything, please contact us via chat so we can check the status for you.